Carlos Oyarzabal schrieb:
Thanks thanks thanks a lot !!!
Carlos,
------------------------------------------------------------------------ *De:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *En nombre de *Marcus Dennis *Enviado el:* Lunes, 25 de Junio de 2007 11:40 a.m. *Para:* User questions and discussions about OTRS.org *Asunto:* RE: [otrs] Hide some queues
We accomplished this by enabling Customer User Group support under Sysconfig, associating Customer Users with the ‘users’ group, then making appropriate queues (e.g. Junk, Postmaster, Hidden) grouped to ‘admin’.
------------------------------------------------------------------------
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Carlos Oyarzabal *Sent:* Sunday, June 24, 2007 7:02 PM *To:* otrs@otrs.org *Subject:* [otrs] Hide some queues
Hi list,
As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working.
Any ideas?
Thanks a lot
Carlos,
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hey Carlos, this will cause a problem if the users will require to update a ticket that is in a queue where there are no r/w for thier user. I accomplished this in that that I manually defined the queues that can be seen by a customer. Then with the customer user groups, it is possible to prevent the users from writing to a ticket, but still being able to see it. I hope this helps as well. --Shawn