* Jan Behrend
On 23.11.2011 14:17, Ralf Hildebrandt wrote:
When looking at a ticket, I'm seeing:
From: Bessert, Jan To: VPN-Administrator, Mallach, Michael Cc: Lizenzmanagement (lizenzmanagement@charite.de) Attachment: smime.p7s , 5.6 KBytes
Can I make OTRS show me the sender's email address instead of just his realname?
Hi Ralf,
here is a workaround: Hit the reply button and you can check the email address.
I usually use "Plain Format" to see the email address.
P.S.: I am almost certain that this is not what you wanted to hear. Excuse me ;-)
Indeed ;-) -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de