Hello,<br><br>Guys, is there a way to connect SLA or Services to the Queues and not to Customer?<br><br>For Example, we have 2 queues: Software and Hardware<br><br>And we like to display software services for those who only see software queue and hardware services for those who only see hardware queue.<br>

<br>Thanks :-)<br><br>Ronaldo Richieri<br clear="all"><br>-- <br>Ronaldo Richieri<br>(15) 8818-2009<br>