Re: [otrs] Mapping Ticket# and TicketID

Hi Stefan,

I want to integrate links to OTRS in our SVN commits. I can do that with a link like https://server/otrs/index.pl?Action=AgentTicketZoom&TicketID=14, but this uses the internal TicketID, I'd rather use a link with the Ticket#, which identifies the ticket from the user's point of view.

Any ideas on how to achieve this?

You only have the ticker number to work with? In that case, I think to need to do an SQL lookup in the OTRS database and find the internal OTRS id. -- Lars