2.4.4 has problems about notifications.<div><br></div><div>I upgraded my otrs to 2.4.5 and the issues solved.</div><div><br></div><div>upgrade is simple if you haven&#39;t done it before.</div><div><br></div><div>Please ask or search for mail archive of otrs for how to do it..</div>
<div><br></div><div>Regards,</div><div><br></div><div>Sarper<br><br><div class="gmail_quote">On Thu, Oct 29, 2009 at 5:14 PM, Agustin de Landa Gil <span dir="ltr">&lt;<a href="mailto:adelanda@inmagusa.com">adelanda@inmagusa.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">








<div lang="ES" link="blue" vlink="purple">

<div>

<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Thanks,</span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">I have created one notification, but it doesn´t work.</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Is there a way to test it or trace which could be the problem.</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">I am using 2.4.4</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Agustín.</span></p>

<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span></p>

<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">

<p class="MsoNormal"><b><span style="font-size:10.0pt">De:</span></b><span style="font-size:10.0pt"> Michiel Beijen
[mailto:<a href="mailto:mb@otrs.org" target="_blank">mb@otrs.org</a>] <br>
<b>Enviado el:</b> jueves, 29 de octubre de 2009 2:03<br>
<b>Para:</b> <a href="mailto:adelanda@inmagusa.com" target="_blank">adelanda@inmagusa.com</a>; User questions and discussions about OTRS.<br>
<b>Asunto:</b> Re: [otrs] How to configure a notification to let a group of
people know that a ticket was closed</span></p>

</div><div><div></div><div class="h5">

<p class="MsoNormal"> </p>

<div>

<p class="MsoNormal">Hi Augustin,</p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal">Please check the section under Notification (Event Based).
Here you&#39;ll find what you need.</p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal">((enjoy))</p>

</div>

<p>- <br>
Michiel Beijen<br>
R&amp;D</p>

<p>OTRS AG<br>
Norsk-Data-Str 1.<br>
61352 Bad Homburg<br>
Deutschland</p>

<p>T: +31 (0) 6457 42418<br>
F: +49 (0) 9421 56818-18 <br>
I:  <a href="http://www.otrs.com/" target="_blank">http://www.otrs.com/</a> </p>

<p>Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240<br>
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer </p>

<p style="margin-bottom:12.0pt">CU@ IIR Service Desk Forum in Mainz (Germany)
and get to know more about OTRS  at booth no. 12 from Nov 24-25, 2009! <br>
<br>
</p>

<div>

<p class="MsoNormal">On Tue, Oct 27, 2009 at 3:31 PM, Agustin de Landa Gil &lt;<a href="mailto:adelanda@inmagusa.com" target="_blank">adelanda@inmagusa.com</a>&gt; wrote:</p>

<div>

<div>

<p class="MsoNormal">Hello,</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal"><span lang="EN-US">I have a question: How can I configure OTRS so that it sends an
email to the customer and to a group of people when this ticket is closed.</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US">Thanks,</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US">Agustín.</span></p>

</div>

</div>

<p class="MsoNormal"><br>
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