On 16 Jun 2005 at 9:11, Moritz Bunkus wrote:
Hey,
a colleague of mine thinks that it is possible to connect two different OTRS systems, e.g. those of two companies. The idea is that tickets can be moved from one system to the other. Unfortunately I haven't found anything about that in the docs, nor in the mailing list archives. So I guess this isn't possible, and my colleague was wrong.
So. Is this possible? If yes, where can I read more about it?
Why would you need to "connect" two OTRS servers? Is there any real situation where this thing would be practical? Maybe you can do something using the $Self->{SystemID}, but as tickets from each system reference to customers and agents from each one, I don't think that you could "import" tickets from one OTRS server into another without screwing something on them... Regards, --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---