Hello, I've searched documentation about 'CustomerGroupSupport' feature but couldn't find answer to what I'm looking for.We've recently upgraded from 1.3.2 to 2.0.4. Everything seems fine but when a customer creates a ticket through web interface, no agent notifications are sent. I've checked bunch of different places and noticed that it only happens when I enable 'CustomerGroupSupport'. Before we were also using customer grouping and agent notifications were fine for customer web interfaces. But now since the upgrade no notification is being sent for customer web tickets. If I disable customer grouping, agent notifications are sent fine My current settings : $Self->{CustomerGroupSupport} = 1; $Self->{CustomerGroupAlwaysGroups} = ['users', 'info']; Any ideas on why and how to fix it? Kayra Otaner