On Sat, Apr 23, 2011 at 6:07 AM, Patrick Cervicek
<patrick@otrs.spamtrap.hs-esslingen.de> wrote:
On Wed, 20 Apr 2011, Matas wrote:
Hi,
You can change the sender's name that appears in e-mail at
Ticket -> Core::Ticket -> Ticket::DefineEmailFrom
by making it Agent Name + FromSeparator (which you can set in next field) + System Address
After that, e-mail header looks like this:
From: Agent Name via OTRS System <otrs@your-domain.com>
This looks good, but unfortunately our Lotus Notes Clients only display the mail adress.
I don't think that you can change the e-mail address for each agent individually. Also, I don't see "Sender:" header in my messages, how is it different from "From:"? :)
Have a look to the Screenshot
http://viewstream.com/blog/index.php/2008/06/outdone-by-gmail-and-outlook/
Patrick