Are you taking about the default reply, another autoresponder, or all?

Vielen Dank,

Shawn Beasley

Support – IT

LPID LPI000077664

VERIFICATION NUMBER 3vk4xshbx6

Cargo Future Communications GmbH

Geb. 1335

55483 Hahn-Flughafen

Tel.    +49 6543 983 113

Fax    +49 6543 983 119

Mobil: +49 151 12 12 8934

Email: shawn.beasley@dlh.de

Web:  http://www.cfc-callcenter.de

-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nikhil Parva
Gesendet: Freitag, 17. März 2006 13:22
An: 'User questions and discussions about OTRS.org'
Betreff: RE: [otrs] Auto Responses

I have done all the of these. The system is running very well but the autoresponder does not work.

Nikhil

---

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 8:16 PM
To: otrs@otrs.org
Subject: AW: [otrs] Auto Responses

What have you configured, exactly?

POP Master POP3 Account must be entered to receive emails

Mail account for the system must be configured to send mail

Queue must be programmed to send the autoresponse.

Vielen Dank,

Shawn Beasley

Support – IT

LPID LPI000077664

VERIFICATION NUMBER 3vk4xshbx6

Cargo Future Communications GmbH

Geb. 1335

55483 Hahn-Flughafen

Tel.    +49 6543 983 113

Fax    +49 6543 983 119

Mobil: +49 151 12 12 8934

Email: shawn.beasley@dlh.de

Web:  http://www.cfc-callcenter.de

-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nikhil Parva
Gesendet: Freitag, 17. März 2006 12:27
An: 'User questions and discussions about OTRS.org'
Betreff: RE: [otrs] Auto Responses

Hello all,

Even I’m experiencing the same problem. I have configured the auto response for new tickets but it’s not working.

Please help.

Thanks,

Nikhil

---

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 7:01 PM
To: otrs@otrs.org
Subject: [otrs] Auto Responses

Hi all,

When and how can I use the default closed -> new ticket auto response?

Vielen Dank,

Shawn Beasley

Support – IT

LPID LPI000077664

VERIFICATION NUMBER 3vk4xshbx6

Tel.    +49 6543 983 113