Hi Use sudo (as root): sudo -u otrs /path/to/sh /path/to/Cron.sh start otrs I added the sh because it could be lost when running sudo. Best regards Are Hoel Systems Administrator Telio AS - www.telio.no
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gordon O'Brien Sent: Thursday, February 23, 2006 2:03 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Don't seem to have an otrs user
Thanks for the help Graeme.
When I tried the adduser line I got 'user otrs exsts' so I re-tried './Cron.sh start otrs'. I then get: 'Run this script just as OTRS user!'
'su otrs' does not switch to the otrs user, and also I cannot log in with the otrs user as I do not know the password.
Doesn't make any sense to me!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Graeme Brough Sent: 20 February 2006 08:27 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Don't seem to have an otrs user
Hi Gordon,
You can still create your OTRS user now that you have installed OTRS.
From http://doc.otrs.org/1.3/en/html/install-cli.html#INSTALL-CLI-INSTALL
useradd -d /opt/otrs/ -c 'OTRS user' otrs
usermod -G nogroup otrs (SuSE=nogroup, Red Hat=apache)
Just make sure you re-run 'SetPermissions.sh'.
HTH
Graeme
Gordon O'Brien wrote:
NEWBIE to both OTRS and Linux!!
I am trying to run the Cron.sh script but it says to run it as the otrs user.
I don't seem to have an otrs user on my Fedora 4 system. I cannot use 'su otrs'
I believe OTRS was installed whilst logged in as root. Should I have created an otrs user before installing?
Thanks
Gordon
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