You need to assign the autoresponse to a queue.

And if you have just started with OTRS, why not install the latest version?  I believe it’s 3.3.8.

 

Regards

Sander

 

 

Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Marwan Rabbâa
Verzonden: dinsdag 8 juli 2014 11:15
Aan: otrs@otrs.org
Onderwerp: [otrs] Auto-response

 

Hi all,

 

New to OTRS, I've successfully installed an OTRS 3.1.21.

 

The mailbox fetcher is OK. All ticket I send to a configured mailbox are migrated into tickets.

 

However, I can find how to enable auto-response (on ticket creation, update ...).

 

Where are this options on OTRS 3.1.21 ?

 

Regards,

 

PS : I have created an auto-response (on admin interface) as auto-reply, but it seems not to work

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