Hi Emmanuel, Thanks a ton. The problem was that I ASSUMED that SMTP authentication would be necessary if I wanted to send email as the user whose email account I am using. Once I removed that it seems to work fine.{I wasnt using sendmail and there wasnt any firewall. I only wanted all outgoing mail to go via SMTP and incoming to come via POP3} :) .... Actually I found a similar thread where the person posing the question just stated 'my mistake' and didnt state how he fixed it. I dont blame him. I guess I will be contacting the people running the server to find out WHY there is no authentication required. ;) Someone once told me 'assumption is the mother of all screwups'... I shall remember that Thanks to the makers of this software too. Its really great. Happy new year to all. Akshay. Emmanuel ESCARABAJAL wrote:
Hi,
- Are you sure you need to authenticate to send mail thru your smtp server ? - Are you running sendmail or postfix or ... - If postfix, did you configure something in main.cf so postfix act like if he was sendmail (something like : sendmail_path = /usr/sbin/sendmail ) but not sure if it applies when not local ... - did you try with FQDN, with IP address ? - is connection between otrs host and mail host direct or is there a Firewall between then ?
... sorry, all for now
Hope it helps ...
MaNU