[otrs] New tickets created when generic agent runs - how to turn off

Hi Alvaro, Please see my previous post on the same subject - I apologize if I am not posting correctly; I hope they are attached. I did it using the Generic Agent, but a new ticket is created for every time it changes the ticket owner from Admin OTRS to Marlene. It is From/Subject - OTRS Notification Master - Ticket owner assigned to you by Admin OTRS. But her notifications are turned off, and so are mine. I don’t understand how to make it stop. Please help! Thank you! Leah