Re: [otrs] Allowing agents to always select a customer code

Am 12.07.2016 um 10:35 schrieb Bene:

Hi,

thanks Never Min and Sujeeva for the answers.

I found these settings also and did both these changes. Agents can now select all the default services.

The customer code field is still grayed out by default. I doesn't prevent the agents from creating a ticket so that's good. However, I would like them to be able to select the customer company.

Any idea on how to allow this without creating a customer for a given customer code (company)?

Search for CustomerIDReadOnly in the SysConfig...

Thanks, Benedict

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