I followed the guidance at https://groups.google.com/forum/#!topic/otrs_archive/M5H2EwwX-J0 and used the SetPermissions.pl against the /opt/otrs/ directory and was able to start the service from /etc/init.d once.  It then came up a few minutes later and alerted me that the service might not be running.  I tried to stop it from the command line and it said it was already stopped.  I tried to start it again manually from the command line, but got the same permissions error as in the subject line.

I will keep googling for an answer, but does anyone have any quick thoughts?

Marty Hillman – IT Manager of Network Infrastructure
	5801 Clearwater Drive, Minnetonka, MN 55343
	P  612.617.4333  |  E mhillman@equuscs.com