Hi Rick, On Wed, Jun 15, 2005 at 12:04:39PM +0900, Cogley, Rick wrote:
I'm using OTRS 2.0.0b2, with all mail for a domain "mydomain.com" being sent to the otrs user on my Fedora Core 3 box. I have the .procmailrc file in the otrs home directory, and have tested that all mail for the domain does indeed get piped into OTRS.
Can you please tell me, how you try to pipe the mails into a specific queue?
My understanding from reading the manual is that you can just assign an OTRS system address such as acme-support@mydomain.com to a queue, and mails to the address will go into the queue. However, this is not happening correctly for me, and, I saw this same problem cited in an old mailing list mail.
I set up a sample set of queues -
Acme Inc. --- Acme Support --- Acme Projects
I assigned system addresses I created (acme-support@ and acme-projects@) to the sub queues, and the default otrs@mydomain.com to the parent. When I send mails to the sub-queue addresses, the mails get stuck in the parent queue. I can reassign them to the subqueues, but would rather not have to.
If you like to pipe a message into a sub queue, you have to seperate the main and the sub queue with two collons ("::"). An entry in the alias file of the mailserver could lookk for example like this: order: |"/home/cs/src/otrs/bin/PostMaster.pl -q 'Sales::Order'" Of course you have to use the same syntax in procmail or maildrop rules files.
I tried creating a simple postmaster filter matching just the full address acme-support@mydomain.com and sending to the related support sub queue, but this has no apparent effect.
The same syntax as shown above do you ahve to use for sub queues in PostMasterFiltewr (Queue::SubQueue).
Rick
Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!