No. That will work, but only as long as we have not already mapped the ticket to a customer.

The best solution would be if it was possible to choose which email it would send the notification to. (Sender email or customer database email)

Nobody had this issue before?

Maybe it’s possible to change somewhere in the sourcecode??

Best regards

DT

Fra: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne av Marco Vannini
Sendt: 19. juni 2009 12:47
Til: User questions and discussions about OTRS.
Emne: Re: [otrs] HELP - Move notification email

Hi,

Have you tried in sysconfig core::ticket

CustomerNotifyJustToRealCustomer:
Send customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification. [No \/]
(Default: No)

?

CU

MV

On Fri, Jun 19, 2009 at 12:06 PM, Daniel Tangen - Trigcom AS <dt@trigcom.no> wrote:

Thanks for your reply.

This would make the system not send any notification at all when a ticket is moved.

I would like it to send a move notification to the senders email address. (Not the customers preregistered email address in the database)

Best regards

DT

Fra: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne av samuel THOMAS
Sendt: 19. juni 2009 12:01
Til: User questions and discussions about OTRS.
Emne: Re: [otrs] HELP - Move notification email

Hi,

In admin -> Queue
select "No" at "Customer Move Notify" for each your queues.
(in hope its help)

Samuel.

2009/6/19 Daniel Tangen - Trigcom AS <dt@trigcom.no>

Hi,

When I move a ticket into another queue a notification is sent to the customer database email address. Is it possible to change this so that it goes to the sender email address instead?

Best Regards
DT

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