Re: [otrs] Cc on notifications

On 26/01/10 22.47, Michiel Beijen wrote:

Hi Lars,

Using notifications might seem like an easy way, it is not going to be a good way. Reasons include; you might get more than one notification for one change; and also, since notifications are configured in user's preferences, you might also get no notifications for some changes.

Thank you, I will forward these arguments to the guys doing the integration.

A better way to integrate would be to use the Ticket Event module, which you can use to trigger some Perl code based on Ticket Events: http://doc.otrs.org/developer/2.4/en/html/x576.html#ticket-module-event

That's exactly what we need. Thank you! -- Lars