On Thursday, July 7, 2011, Rogerio F Cunha <
rogerio.cunha@gmail.com> wrote:
> It works :)
> Thanks a lot!
> Roger.
>
> 2011/7/7 Rory <
rclerkin@gmail.com>
>
>
> When you have a ticket open you can reply by email by clicking the drop down list with "reply" in it.
> Select the "Empty Answer" option and write your email.
> Click "Submit" to send.
>
> In the Admin section you can create Responses with the content of an email you might send regularly.
> You can then add a particular Response to one or many queues.
> When you click on the Reply drop down list in the ticket the new Response you have added will be available.
> Note: the ticket must be in the queue with the Response added for the Response to show in the drop down list.
>
> Kind regards,
> Rory Clerkin
>
> On 7 July 2011 16:30, Rogerio F Cunha <
rogerio.cunha@gmail.com> wrote:
> Dear Sirs,
>
> It is possible to automatically send an email to the customer with the contents of a note added to the ticket? This possibility would serve to ask a customer more information about the opened ticket, without the need to contact him by phone.
>
> Roger.
>
>
>
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