Yes, you guess it, Ann.
"My queue" is used to se the unlocked tickets available in
the queues you have "subscribed" through you preferences, between the ones you
are enabled on.
There's no reason to see a
locked ticket in a queue, since there's an agent working on it.
Eventually, you
may activate statusview in sysconfig to see where locked tickets
are.
Ciao,
d.
|
Hi,
Is it possible to show locked ticket in My Queue? When
i locked the ticket, it shows nothing in My Queue
eventhough i'm the owner of the ticket. Or My Queue is used to show
tickets that are unlocked only?
Regards
Ann |