You may:
cron an email to otrs.
cron an api ticket creation
read this http://forums.otterhub.org/viewtopic.php?f=53&t=10169#p39638
On Fri, Oct 26, 2012 at 1:52 PM, Gadow, Shawn
I read in this thread about this but has anything been done with this yet? ****
https://otrsteam.ideascale.com/a/dtd/automatically-creation-of-tickets-bei-t... ****
** **
I would really like to use generic agent or an addon to schedule a ticket to be created once a month or once a year or some other time variation rather than just setting a ticket to pending state each time it comes up.* ***
** **
** **
Thank you,****
Shawn Gadow****
Network Administrator****
Oregon CUSD 220****
** **
*“Security is when everything is settled*. *When nothing can happen to you. Security is the denial of life*.” – Germaine Greer****
** **
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs