Never worked with SLA's, but maybe u need some sort of Generic agent , as well as Postmaster filters?
//M
On Thursday, August 18, 2011, Ugo Bellavance <ugob@lubik.ca> wrote:
> Hi,
>
> How could I match priorities to SLA?
>
> When the ticket is created with a given SLA, I want to have a corresponding priority set (for the color). Of course, if the SLA is changed, the priority should also change.
>
> Thanks,
>
> Ugo
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
--