Hi Mark, On Mon, Aug 15, 2005 at 12:17:19PM -0400, Mark Nernberg wrote:
I'm using OTRS with HTTP basic auth (over SSL, of course), on FreeBSD 5.4 with Apache 1.3.33 and mod_perl.
The actual authentication is done via Kerberos (using mod_kerberos), which sets the environment variables accordingly.
I have no problem logging into OTRS.
However, when in Queue View, whenever OTRS refreshes (set to every 10 minutes in my pers. preferences), I am prompted to authenticate again. This also happens if I refresh the page manually.
I am using the same auth backend with other systems -- such as Squirrel Mail, and they do not constantly re-prompt for username/password info.
Take a look at the session parameter in the Default.pm file. Maybe you have to change one of this settings for your needs (put the changed setting into Config.pm). To give you more detaled help, I'd need to know more about your system... Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!