
Hi all: I'm running OTRS and changed the contents of GenericAgent.pm to %Jobs = ( # insert your jobs (see Kernel/Config/GenericAgent.pm.examples) # -- # [name of job] -> close and delete all tickets in queue Junk # -- 'junk' => { # get all tickets with this properties Queue => 'junk', States => ['new', 'open'], Locks => ['unlock'], # new ticket properties (no option is required, use just the options # which should be changed!) New => { # DELETE! Delete => 1, }, }, Because I want to delete the emails in the Junk default queue. How does the GenericAgent.pm runs ? Is it running by default ? Because none of the emails in the Junk queue are deleted. Thanks Luis Vazquez