hi all, First, Thanks to all dev team for OTRS. It's the first product I found with a very good and clean code. I use LDAP backend for user and customer. For user I need to have all account set to initialize access right to different queues, groups etc.. Now, I can only set theirs right after the user log into OTRS for the first time (OTRS create the account and set default right...). Is there a way to create all account from the LDAP that is defined in the OTRS config instead of create account when the user login the first time ? Thanks, Yann -- o--------------------------------------------------------------o | Yann Richard ze@nawak-online.org | | #ICQ 295617227 http://www.nawak-online.org/~ze/ | | GPG FingerPrint: | .oO| A2F4 1EFB 66B6 65F8 1093 E11A 3E0A 9DF6 72E7 DE9E | `--------------------------------------------------------------o