[otrs] Postmaster filters - custom headers?

19 Dec 2011

      Hi,

If I want to use a custom header to set a value in OTRS, can I use 
X-OTRS-TicketValue1?

If not, would it break things if I'd use the X-OTRS-SLA header value and 
modify it using a posmaster filter?

Thanks,

Ugo

Ugo Bellavance