Is it possible to
configure OTRS in a way so it is possible for all customer users belonging to
the same "company" to view each others tickets and aswers?
In my help desk we
are supporting users from 12 different companies and we would very much like to
allow users from the same companies to view each others tickets. Is it possible
to configure OTRS to support this feature? I am very interested in hearing
suggestions on how to realize that.
Thanks
Stig
Rasmussen