Pedro,<div><br></div><div>It seems to be a know bug <span class="Apple-style-span" style="font-family: verdana, helvetica, sans-serif; font-size: 12px; color: rgb(19, 19, 19); line-height: 15px; ">(#4257).<br><br>You have to download  <a href="http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?revision=1.416&amp;view=markup" class="bbc_link new_win" target="_blank" style="outline-style: none; outline-width: initial; outline-color: initial; color: rgb(36, 36, 36); text-decoration: none; ">http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?revision=1.416&amp;view=markup</a> and chage the one presents in  .../Kernel/System </span></div>

<div><span class="Apple-style-span" style="font-family: verdana, helvetica, sans-serif; font-size: 12px; color: rgb(19, 19, 19); line-height: 15px; "><br></span></div><div><span class="Apple-style-span" style="font-family: verdana, helvetica, sans-serif; font-size: 12px; color: rgb(19, 19, 19); line-height: 15px; ">Let me know.</span></div>

<div><span class="Apple-style-span" style="font-family: verdana, helvetica, sans-serif; font-size: 12px; color: rgb(19, 19, 19); line-height: 15px; "><br></span></div><div><span class="Apple-style-span" style="font-family: verdana, helvetica, sans-serif; font-size: 12px; color: rgb(19, 19, 19); line-height: 15px; ">MV<br>

</span><br><div class="gmail_quote">On Fri, Oct 9, 2009 at 8:23 PM, P Roq <span dir="ltr">&lt;<a href="mailto:p_roq@hotmail.com">p_roq@hotmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">





<div>
Dear All,<br><br>I had upgraded from 2.3.3 to 2.4.4, and the close ticket mail to customer stopped work.<br><br>I&#39;d try to configure the Notification (Event) on success close and on unsuccessful close, but without success.<br>

<br>The rest of the mail events are ok (New Ticket p.ex.).<br><br>Do you know if there are some bug, or if I need some aditional configuration ?<br><br>Thanks in Advance<br><br>Regards<br><br>Pedro<br><div class="hm"> 		 	   		  <br>

<hr>Windows Live Hotmail:  <a href="http://www.microsoft.com/middleeast/windows/windowslive/see-it-in-action/social-network-basics.aspx?ocid=PID23461::T:WLMTAGL:ON:WL:en-xm:SI_SB_4:092009" target="_blank">Your friends can get your Facebook updates, right from HotmailŽ.</a></div>

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