
15 Mar
2005
15 Mar
'05
1:48 p.m.
Hi friends, How can i restrict on cumtomer ticket panel to show only one queue. I've created a queue e.g. NOC and in noc thr r 3 super users, when a customer logs on and create a ticket it only show NOC queue and after the client submits ticket, one of the super user will check the ticket and assign to a group. only super users can assign, change or modify tickets and users can only view and reply tickets after completing. thankyou all, Ronny