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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of cheeire@aol.com
Sent: Thursday, July 20, 2006 6:44 PM
To: otrs@otrs.org
Subject: [otrs] (no subject)

Hello all,

I have started work in a department have been using OTRS for a few years now. We are currently running OTRS 1.3.0. However, time has come to upgrade to OTRS 2.0.4 and we are worried about how this will affect the custom scripts that have been written to customise our system. Given that the upgrade docs within the source say that around 80% of the config settings have been re-named, does anyone have a simpler way of migrating the custom scripts over to the new system?

Thanks in advance,

Declan