Re: [otrs] changing ticket owner makes it disappear for others

Hi Chris,

we are admins with different fields of work, I created 3 queues by our names. we got an incoming queue. Everyone can see tickets in the other queues. however when one assignes a ticket to him, the other ones seem not to be able to see the tickets anymore, how can I change this ?

and also I wonder what ticketlocking is for, so no other can change the ticket ? we dont need that can it be disabled at all ?

Please assigne the Ticket only in a other Queue, not to a person directly. If you change the owner, the Ticket is locked and only the owner see this Ticket. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!