Thanks Nils,

Well, I checked that but couldn't reach anything, I couldn't find where to include the required style.

This is what the system uses in its replies:

"04/02/2011 08:47 - Muhammad El-Sergani wrote:"

And I would like it to reply using the following header:

-------- Original Message --------
Subject: Re: Original TT
From: XXX <xxx@xyz.com>
To: YYY <yyy@abc.com>
CC: ZZZ <zzz@xyz.com>
Date: 17/3/2011 3:10 PM

Is that possible, or can you provide any means to do so?
That would be very much appreciated.

Thanks and Best Regards,
Muhammad El-Sergani.



On Sat, Apr 2, 2011 at 2:44 PM, Nils Leideck <nils.leideck@leidex.net> wrote:
Dear Muhammad,

On 02.04.2011, at 05:09, Muhammad El-Sergani wrote:

> When replying to tickets, using OTRS 3, the system automatically adds:
>
> 03/24/2011 18:12 - XYZ wrote:
>
> Is there no way to edit this, to include full details, such as those provided when replying using MS Office Outlook for example?

you should have a look into SysConfig -> Ticket -> Frontend::Agent::ViewCompose, there you can define the ResponseFormat. Maybe you can just modify the style here to fit your needs.

Cheers, Nils

--
Nils Leideck
http://webint.cryptonode.de / a Fractal project

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