Re: [otrs] Backup on OTRS

Hi Gerald I decide to change backup path and it works hahahaha.. Why I am so stupid ?? push backup path must on /otrs/scripts ?? Thanks a lot man.. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, July 25, 2012 11:09 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS The error message isn't related to the version of OTRS. It's a permission error. The code that makes the error is this: 193 my $Directory = "$Opts{d}/$Y-$M-$D" . "_" . "$h-$m"; 194 if ( !mkdir($Directory) ) { 195 print STDERR "ERROR: Can't create directory: $Directory: $!\n"; 196 exit 1; 197 } So, if *you* can't mkdir backup/2012-07-25_17-05, then neither can OTRS. On Tue, Jul 24, 2012 at 11:11 PM, Adi Ariyanto mailto:aariyanto@binus.edu> wrote: Just try :(, fyi I am use OTRS 3.1.6 [root@localhost scripts]# ./backup.plhttp://backup.pl -d backup ERROR: Can't create directory: backup/2012-07-25_17-05: No such file or directory [root@localhost scripts]# Fyi the located of perl is correct also in backup.plhttp://backup.pl file #!/usr/bin/perl -w From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, July 25, 2012 10:05 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS Did you try it without the trailing slash? On Tue, Jul 24, 2012 at 10:48 PM, Adi Ariyanto mailto:aariyanto@binus.edu> wrote: Dear Gerald This is screen capture on Debian, Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. Last login: Tue Jul 24 16:45:54 2012 root@ticketing:~# cd /opt/otrs/scripts/ root@ticketing:/opt/otrs/scripts# ls | more apache2-httpd.include.conf apache2-perl-startup.plhttp://apache2-perl-startup.pl auto_build auto_build.sh auto_docbuild.sh backup --> see I already make a folder name backup backup.plhttp://backup.pl for folder permission root@ticketing:/opt/otrs/scripts# ls -a -l | more total 572 drwxrwxr-x 7 otrs www-data 4096 Jul 25 09:08 . drwxrwxrwx 8 root root 4096 Jul 20 16:46 .. -rw-rw-r-- 1 otrs www-data 2099 Nov 6 2011 apache2-httpd.include.conf -rwxrwxr-x 1 otrs www-data 7360 Dec 13 2011 apache2-perl-startup.plhttp://apache2-perl-startup.pl drwxrwxr-x 2 otrs www-data 4096 Jun 4 14:31 auto_build -rw-rw-r-- 1 otrs www-data 10568 Feb 9 19:33 auto_build.sh -rw-rw-r-- 1 otrs www-data 4047 Feb 26 2009 auto_docbuild.sh drwxr-xr-x 2 otrs www-data 4096 Jul 25 09:08 backup -rwxrwxr-x 1 otrs www-data 7721 Jan 10 2011 backup.plhttp://backup.pl drwxrwxr-x 3 otrs www-data 4096 Jun 4 14:31 database when I execute backup.plhttp://backup.pl root@ticketing:/opt/otrs/scripts# bash root@ticketing:/opt/otrs/scripts# ./backup.plhttp://backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_09-36: No such file or directory root@ticketing:/opt/otrs/scripts# This is from my Centos 6 Machine (correction I used CentOS 6 Minimal) :) [root@localhost scripts]# ls -a -l | more total 572 drwxrwxr-x 7 otrs apache 4096 Jul 24 23:02 . drwxr-xr-x 8 root root 4096 Jul 24 05:30 .. -rw-rw-r-- 1 otrs apache 2099 Jun 4 14:36 apache2-httpd.include.conf -rwxrwxr-x 1 otrs apache 7360 Jun 4 14:36 apache2-perl-startup.plhttp://apache2-perl-startup.pl drwxrwxr-x 2 otrs apache 4096 Jul 24 05:30 auto_build -rw-rw-r-- 1 otrs apache 10568 Jun 4 14:36 auto_build.sh -rw-rw-r-- 1 otrs apache 4047 Jun 4 14:36 auto_docbuild.sh drwxr-xr-x 2 otrs apache 4096 Jul 24 23:02 backup -rwxrwxr-x 1 otrs apache 7721 Jun 4 14:36 backup.plhttp://backup.pl drwxrwxr-x 3 otrs apache 4096 Jul 24 05:30 database This I when I try run backup.plhttp://backup.pl [root@localhost scripts]# bash [root@localhost scripts]# ./backup.plhttp://backup.pl -d backup/ ERROR: Can't create directory: backup//2012-07-25_16-47: No such file or directory [root@localhost scripts]# Any idea :( hiks hiks.. From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, July 24, 2012 6:57 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup on OTRS If you received such an error, it is likely not lying to you that there is no writable directory named "backup" in the root "/" of your filesystem. Either create it or specify an alternate path to dump the backup. On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark mailto:sclark@netwolves.com> wrote: On 07/24/2012 05:16 AM, Adi Ariyanto wrote: Hi, did someone ever meet this case ? I try to backup my otrs with this command ./backup.plhttp://backup.pl -d /backup/ But I got "ERROR: No Such directory: /backup/ I google and found an post that said backup.plhttp://backup.pl not work on debian, my OTRS run on Debian, then I try install OTRS on CentOS then I try run backup.plhttp://backup.pl but found the same error. What I have try 1. Try to change group permission (chown) a. On Debian : chown otrs www-data /backup/ b. On CentOS : chown otrs apache /backup/ Any idea ? Hmm... On CentOS 5.x I use a shell script from a root cron job that has #!/bin/sh /opt/otrs/scripts/backup.plhttp://backup.pl -d /opt/backups/ and it work just fine. -- Stephen Clark NetWolves Director of Technology Phone: 813-579-3200tel:813-579-3200 Fax: 813-882-0209tel:813-882-0209 Email: steve.clark@netwolves.commailto:steve.clark@netwolves.com http://www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. 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