Thank you for your answers, i didn't think to search in wikipedia
Best regards
Jerome
Marco Vannini
A
Envoyé par : "User questions and discussions
otrs-bounces@otrs about OTRS."
.org cc
Objet
21/01/2010 15:41 Re: [otrs] what does mean SAL in
french ?
Veuillez répondre
à
"User questions
and discussions
about OTRS."
Hi Jerome:
en.wikipedia.org/wiki/Service_level_agreement
Probrably there's a frech version:
http://fr.wikipedia.org/wiki/Service_level_agreement
MV
On Thu, Jan 21, 2010 at 3:21 PM, wrote:
Hi,
I try to understand time management and SLA in OTRS, but my english
is poor
! So anyone could explain what does SLA mean, please ?
best regards
Jerome
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