Hi I am getting this message on the Windows command prompt when I try to restart OTRS Services

 

“can’t open directory crontab.txt No such file or directory”

 

and Apache fails to start.

 

Below are the steps I have taken to reinstall version 2.2.5 from our live Apache server to the latest Windows installation (2.4.4) on our Windows test machine.

 

i)                     downloaded the latest version of the Windows installer of OTRS 2.4.4 - DONE

ii)                   dropped the mysql database - DONE

iii)                 loaded dumped database from live server – DONE

iv)                 turned OTRS Services (Cron, Apache, MySQL) off - DONE

v)                  cleaned the /otrs/otrs directory of 2.4.4 - DONE

vi)                 replaced with 2.2.5 version of the same directory – DONE

vii)               copied Config.pm from the live server to Windows box – DONE.

viii)              added the following line toConfig.pm: $Self->{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';

ix)                 also, on Config.pm, changed paths “$Self->{Home} = '/opt/otrs’” to “$Self->{Home} = 'C:/PROGRA~1/OTRS/OTRS';” and “$Self->{'LogModule::LogFile'} = '/var/log/otrs.log';” to “$Self->{'LogModule::LogFile'} = 'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log';”

x)                  try to turn OTRS Services back on – Error message comes up

If I then drop the 2.2.5 live database, reload the 2.4.4 database, turn OTRS Services off, restore the original 2.4.4 otrs/otrs directory, there is then no problem turning OTRS Services back on and logging in to 2.4.4.

 

Clearly there is something about the database import it doesn't like - any ideas?