Hi Andreas, On Tue, Nov 18, 2003 at 11:06:19AM +0100, Andreas Kunzmann wrote:
I'd like to use otrs as a CRM-Tool. Has anybody used otrs as a CRM already?
How can one define new fields within otrs, specialy in the area of customer information. You may look at http://crm-ctt.sourceforge.net/index.php?tab=21 which is a CRM with easy field addition capabilities. On the other side it does not have to power of otrs in the field of ticket management.
If you want to add new customer info fileds, just add new fields. It's possible with the CustomerUserBackend. See also: http://doc.otrs.org/1.1/html/customer-user-backend.html
Andreas
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388