Hi Muhammad,
just out of curiosity, why would you do that?
Any ticket older than one month would be, I assume, overwritten. What
happens if a tickets needs longer to be resolved? Or the user asks
something about an older ticket? And furthermore, you'll loose all
possibilities to do long term statistics. What is bad about an
ever-increasing ticket counter?
Cheers
Phil
--
It might be just possible, by lying very still in a cellar somewhere,
to get through a day without committing a crime. But only just. And,
even then, you were probably guilty of loitering.
- Terry Pratchett: Feet of clay.
GPG KEY ID (Philipp Bieber): 0x0185E301
FINGERPRINT: CA81 28C2 E63F DAF8 5ED4 DACB 7C26 EE5B 0185 E301
Philipp Bieber - philbieber@gmail.com
On Mon, Apr 25, 2011 at 12:43, Muhammad El-Sergani
Thanks Oliver, Just made a cronjob that would rest the counter, once every month.
Thanks and Best Regards, Muhammad El-Sergani.
2011/4/25 Oliver Methfessel [MC]
Hi Muhammad,
Am 25.04.2011 00:06, schrieb Muhammad El-Sergani:
How can I reset ticket counters?
you'll find the file TicketCounter.log in the otrs installation directory in var/log/TicketCounter.log
Greetings
Oliver
-- Mit freundlichen Grüßen
Oliver Methfessel
Methfessel Computers Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden Geschäftsführender Inhaber: Oliver Methfessel http://www.methfessel-computers.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs