Luigi wrote:
I have problems in retrieving emails from a POP3 account into my local Windows Otrs system.
After installing Otrs, my steps were: 1) I opened a gmail.com account for testing purposes, and enabled retrieving. 2) I set up the POP3 mask at http://localhost/otrs/index.pl?Action=AdminPOP3 by entering the three main fields (username, password, host), and leaving the other fields to their default values.
GMail doesn't use the standard POP3 port. <http://en.wikipedia.org/ wiki/Post_Office_Protocol> says: "POP3 works over a TCP/IP connection using TCP on network port 110. E- mail clients can encrypt POP3 traffic using TLS or SSL. A TLS or SSL connection is negotiated using the STLS command. Some clients and servers, like Google Gmail, instead use the deprecated alternate-port method, which uses TCP port 995." I haven't checked if you can easily change the port in OTRS, but you might want to run your tests using a normal POP3 server. Nils Breunese.