Thanks, Anton.
I guess I made mistake. the Sign key seems to be used for encryption purpose.
What I wanted is to configure the display email address for outgoing email when Queue agent replys. In another word, I want to use a specific address(maybe not even configured in Postmaster mail account) to be the outgoing mail address.
 
David


 

Date: Wed, 3 Dec 2008 23:50:41 +0300
From: anton.gubarkov@gmail.com
To: otrs@otrs.org
Subject: Re: [otrs] Configure Default Sign Key

The certs and keys are managed in the Admin area -> S/MIME or PGP. It depends on the encryption software you use.


2008/12/3 Anton Gubar'kov <anton.gubarkov@gmail.com>
Hello, David

You need to load both certificates and private keys for the email address designated as "Systemaddress" for the queue. You will be able to select them in the queue definition then

Regards,
Anton.

2008/12/3 David Eco <david.eco@msn.com>
Hi all,
I think the "Default Sign Key" in Queue setting is for outbound email display account. For instance, we use support@company.com for receiving the tickets, but want to use noc@company.com for outgoing mail from NOC queue. So we need to set up the display email account for outbound emails.
 
I tried to find how to configure it but didn't find. Now it shows "Default Sign Key (tickets@comp[..]): " and drop down option is empty.
 
Can anyone kindly advise? thank you.
 
 
David
 
 


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