Hi Alex,
On Sun, Dec 13, 2009 at 1:07 AM, Alexander Halle
OTRS::CiCS is an add-on to OTRS, like OTRS::ITSM or OTRS Manager. Users are informed of this for example in the manual and they can donwload the CiCS code under GPL license. Did you know this already ?
Yes, I recognized this.
So can you clarify why you do not contribute your modifications to the OTRS project? [...]
Do you mean backporting features to OTRS or did you mean the point discussed above ?
Yes. Contribution/backport, that's my point. Why not contributing to OTRS it self (because most of the changes related to OTRS base, not as a own extension with new functionality like OTRS::ITSM or OTRS Manager - by the way, which I really like :) ). In other point of view, isn't the goal to get OTRS it self forward by contributing back to the OTRS project? Just my 2 cents, Frank --- OTRS fan since 2003 ---