I hope this is an appropriate area to voice this question. If not, can someone direct me to the proper place please.
I’ve turned on ticket Types, and I wanted to create subtypes that are linked, similar to the way Services and SLA work together. What I’d like to be able to is this:
I enter a type, let’s say High Speed Internet
When I do that, it then gives me a list of additional options, like Manual Authentication, Power Outage, Incorrect Password, etc.
If I select a different type, say Multimedia
It then gives me different subtypes, for example: Video won’t display, Links not working, etc.
I may even want to be able to create subtypes of the subtypes.
Is this even possible?
Thank you guys for your time,
-Garren
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