Can u tell me if ther is a place where it is explained in detail what is note-inernal.email-internal,X-OTRS-followup-sender-type etc are explained and what is their use.I am not able to understand how exactly they are used and what is their purpose.
Regards

Anshul mittal

On Thu, Mar 18, 2010 at 3:43 PM, David Holder <david.holder@gmail.com> wrote:

Hi Anshul,

The most obvious way I can imagine doing this is to add a note-internal to the ticket, and then add an event based notification to inform agents of this note.

Regards,

David

On Thu, Mar 18, 2010 at 9:54 AM, anshul mittal <anshulmittal.nsit@gmail.com> wrote:

I want to exchange messages between agents without the knowledge of customer.This should be logged into the ticket but the customer should not know this.
The message should be passed between agents by email
Regards

Anshul mittal

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