All, I previously sent a post about missing customer notificiations (http://lists.otrs.org/pipermail/otrs/2010-March/031263.html) but no-one was able to help. I've been able to setup a notification (event) object which does what I want (notification to the customer that their ticket has changed status), but those responses (unlike the auto-responses and all agent notification events) go out as plain text. There is no RTF editor on the notification (event) screen (see http://hostname/otrs/index.pl?Action=AdminNotificationEvent) and I've not been able to find a way to enable it. The global setting for this (Config Options: Framework -> Core::Web -> Frontend::RichText) only refers to "article, salutation, signature, standard_response, auto_response, notification", and not "notification (event)". If anyone knows where the customer notifications went (which I suspect would be RTF if enabled) or how to enable the RTF and the editor for the new notification (event) objects I'd appreciate any help you can give. Regards -- Richard Bartlett (Computer Officer) University of Cambridge Institute of Continuing Education, # 01223 (7)46240