7 Oct
2004
7 Oct
'04
5:30 p.m.
On Thu, 07 Oct 2004 08:14:43 -0700, Lance McCulley
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I've set up the GenericAgent.pm exactly the way you showed me. Do I have to set up cron jobs or something? I have set up cron jobs to execute the GenericAgent.pl every 2 minutes, but still no luck. I've waited since last night and the test ticket that I entered is still owned by root instead.
Regards,
The default crontab GenericAgent should do the trick. Have you looked in your log file for error messages? Those can sometimes be enlightening. Tyler