[otrs] OTRS email to root user

Hi all, Often my root user receives this email: ---------- ERROR: OTRS-otrs.GenericAgent.pl-70 Perl: 5.10.1 OS: linux Time: Tue Nov 18 12:00:02 2014 Message: No TypeID for 1 found! Traceback (18779): Module: Kernel::System::Type::TypeLookup (OTRS 3.3.9) Line: 383 Module: Kernel::System::Ticket::TicketGet (OTRS 3.3.9) Line: 1214 Module: Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue::Run (OTRS 3.3.9) Line: 45 Module: (eval) (OTRS 3.3.9) Line: 1326 Module: Kernel::System::GenericAgent::_JobRunTicket (OTRS 3.3.9) Line: 1321 Module: Kernel::System::GenericAgent::JobRun (OTRS 3.3.9) Line: 521 Module: main::ExecuteConfigJobs (unknown version) Line: 170 Module: /opt/otrs/bin/otrs.GenericAgent.pl (unknown version) Line: 149 ---------- Any idea ? Regards Marco Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Mathias Bräunling Inviato: martedì 18 novembre 2014 12:50 A: otrs@otrs.org Oggetto: Re: [otrs] OTRS Appliance Errors Hi, if you are still struggling with this issue: Try either a) the OTRS appliance (from otrs.com) or b) use the Turnkey LAMP Stack instead and install OTRS there (so basically what Lars is suggesting) You might also consult the documentation here: http://otrs.github.io/doc/index.html --Mathias Hi Scott, I may have been unclear in my first message. What I meant was: If you don’t have a specific need for a turnkey solution, then do it yourself. Get a Linux server running and install OTRS on it. It’s not hard at all. The errors you are experiencing are not usual OTRS errors, hence nobody has helped you with them. Lars

Den 07/10/2014 kl. 15.49 skrev Scott R. Morgan mailto:smorgan@mamafus.com>:

The TurnkeyLinux Amazon Appliance I am using is a Debian Wheezy install using standard aptitude packages. This VM is supposed to work out of the box but it obviously doesn’t. I am trying to stomp errors out as I see them: In OTRS Error Log: OTRS-CGI-10 No plain article (article id 66) in database! and “/etc/ssl/certs not writable!”

Any help pointing me in the right direction to fix these would be most appreciated

- - - - - - - - - - Thank you!

Scott R. Morga n

From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Tuesday, October 07, 2014 3:21 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS Appliance Errors

2014-10-06 19:56 GMT+02:00 Scott R. Morgan mailto:smorgan@mamafus.com>: I am on my second different aws OTRS appliance (previously JumpBox now TurnkeyHub OTRS) and am still having a heck of a time getting a functional system setup.

​Are you choosing the appliance for at specific reason? OTRS is not too hard to get running, at least on a system supporting RPM packages. Amazon's own AMI Linux is built on RedHat/CentOS ​and has the RPM system. You could be up and running just by downloading the RPM package from otrs.com and installing it. (As far as I remember, it's been a while).

​Lars​

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