Hi Gerrit,
This is asked more often. Basically, you should really just use the
web interface of OTRS.
Also take a look at this thread:
http://lists.otrs.org/pipermail/otrs/2009-March/025889.html
and my answer:
http://lists.otrs.org/pipermail/otrs/2009-March/025891.html
((enjoy))
Michiel Beijen
R&D
OTRS AG
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Germany
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On Mon, Dec 14, 2009 at 1:16 PM, Gerrit Tamboer
Ello!
Question, When a customer makes a new ticket using e-mail, I (agent) get an e-mail that a new ticket has entered one of my queues (setting in preferences). I would like to be able to directly e-mail the customer back, so the best option would be if the ticketcustomer's e-mail address would be added in CC in the notification e-mail. So I would reply to my ticket system (making a new note) and my customer gets the important info.
Anyone has any clue how to set this? have been looking in sysconfig but can't anything about this.
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