Hi, It was when , mysqld daemon got killed & at same time some customer was creating a ticket & ticket was never created complete , i.e at data base many entry were missing. Regards Ravi Ahuja Christian Schoepplein wrote:
Hello,
can you explaine the situation, that cause these problems, more detailed please? Maybe you can also open a bug report on
so we can take a closer look.
Regards, Christian
On Thu, Jul 28, 2005 at 09:00:57AM +0100, Graeme Brough wrote:
I have experienced a similar problem when a local (non OTRS related) issue occurs. For some reason, your ticket 10440 has been created incorrectly and it is not complete. This ticket will need to be
removed or you will lose visibility of any new tickets created since '10440'. The only way to remove the ticket is to delete it directly from the database.
delete from ticket where id = '10440';
HTH
Graeme
Ravi AHUJA wrote:
Hi, To add to this , how can we delete a ticketid from database.
Thanks Ravi Ahuja ravi ahuja wrote:
Hi,
I am getting this error message, when i click on queue view:- Jul 28 09:14:12 del40lxld OTRS-CGI-10[4708]: [Error][Kernel::System::Ticket::ArticleLastCustomerArticle][Line:668]: No article found for TicketID 10440!
Any help!1
Thanks Ravi Ahuja
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