[otrs] Run migration script as OTRS user, can't su otrs

7 Oct 2008

      I'm making some progress I think in my tests to get OTRS 2.3.2 going, right
now I'm testing how I'll get my DB moved forward.

The instructions for UPGRADING the database from 2.2 to 2.3 say to "Run the
migration script (as OTRS user, _not_ as root)" however I can't get "su
otrs" to work, I remain logged in as myself.  And if I try to ssh in as otrs
in a new shell the connection is immediately closed.

Can anyone suggest what I need to do?

Thank you.

-- 
Wes Plate
 Automatic Duck, Inc.
  http://www.automaticduck.com