Steven,

I’m using Fedora 16.  All my perl are from RPM packages from the Yum repo’s.  there is no other repo added.  I have all the modules installed except SSL and Chinese chars, and they are up to date.

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr
Sent: Friday, May 04, 2012 5:45 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] big problems

 

So the actual error preventing it from loading is:
  compilation aborted at /usr/share/perl5/FindBin.pm line 205

The second error on line 66 in Defaults.pm (or at least in my copy) refers to:
  use FindBin qw($Bin);

So this is OTRS trying to find the path to bin directory from where script was invoked, and for some reason it can't locate it.

What version/flavour of CentOS/RedHat? and where did you get the current Perl and HTTPD packages from (any additional repos added?) and I assume you don't have any snapshots/backups of the system itself before you applied the updates that you could roll back to?

Also have you ran the /opt/otrs/bin/otrs.CheckModules.pl script to make sure that all of your other Perl modules are present and correct?

Steve


On 4 May 2012 21:21, Andrew Meyer <AMeyer@precisionpractice.com> wrote:

I did try a rollback of some sort.  But that didn’t work.  I’m finding that it is Apache (httpd) is erroring out.

 

[Fri May 04 08:43:43 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n

[Fri May 04 08:43:43 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting...

[Fri May 04 09:24:15 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n

[Fri May 04 09:24:15 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting...

[Fri May 04 09:24:33 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n

[Fri May 04 09:24:33 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting...

[Fri May 04 14:37:44 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n

[Fri May 04 14:37:44 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting...

[Fri May 04 15:19:36 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n

[Fri May 04 15:19:36 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server 192.168.1.19:80, exiting...

 

I’m not sure why.

 

Andrew Meyer

Precision Practice Management

T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365

Email: ameyer@precisionpractice.com