Re: [otrs] How to sort tickets by (last article) time

anyone? :-| On Thu, Jan 7, 2010 at 10:29 AM, ml ml wrote:

Hello List,

by default the Tickets get sorted by creation time. This is not very useful if i have a big ticket where i have a regular reply from the customer. Then my ticket is the "oldest" one, but the most "active" ticket.

Can i sort the tickets by the last Article time or something?

Thanks, Mario